Vervo™ 360 — Returns & Refund Policy

Last updated: 20 August 2026

At Vervo™, we want you to be happy with your purchase. This policy applies to purchases made through our website and is subject to applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) and Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Change-of-Mind Returns

For voluntary change-of-mind returns, the Vervo™ 360 must be unused, hygienically suitable for resale and returned with its original packaging and accessories.

Because the product includes a mouthpiece intended for use in the mouth, we may refuse voluntary returns of products that have been used, opened or placed in the mouth where permitted by law.

This does not affect any statutory rights relating to defective, unsafe or non-conforming products.

2. Online Cancellation Rights

Where a statutory cooling-off right under ECTA applies, you may cancel the transaction within the applicable 7-day period after receiving the goods, without giving a reason.

The consumer is responsible for the direct cost of returning the goods where applicable. Statutory exclusions and conditions apply.

3. Defective Products

Under the CPA, qualifying goods are subject to an implied six-month warranty.

If your Vervo™ 360 is defective, unsafe or fails to meet the applicable quality requirements within this period, you may return it in accordance with the CPA.

Where section 56 applies, you may direct us to:

• Repair the product;
• Replace the product; or
• Refund the purchase price.

Qualifying statutory returns are at the supplier's risk and expense.

4. Damage or Misuse

The statutory warranty does not cover damage caused by misuse, negligence, accidental damage, unauthorised modifications or repairs, use contrary to supplied instructions, or other damage caused after delivery, subject to applicable law.

5. Wrong or Missing Product

If you receive the wrong product or something is missing from your order, contact us as soon as possible with your order number and photographs of the package and its contents.

We will investigate and provide the appropriate remedy.

6. How to Request a Return

Please contact us before sending anything back.

Email:

support.vervo@gmail.com

Include:

• Full name
• Order number
• Reason for the return
• Description of the problem
• Photos or video where relevant

We will provide return instructions after reviewing your request.

7. Refunds

Approved refunds will generally be made using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider.

Where a statutory refund period applies, we will comply with the applicable legal deadline.

8. Your Legal Rights

Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded under South African law.

If any part of this policy conflicts with mandatory South African law, the applicable law will prevail.

9. Contact

Vervo™

Email: support.vervo@gmail.com