Vervo™ 360 — Shipping Policy

Last updated: 20 August 2026

We currently ship orders within South Africa using Aramex Store-to-Door delivery.

Delivery Time

Orders are typically delivered within 8–11 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, weather, or other circumstances outside our reasonable control.

Order Processing

Orders are processed and prepared for dispatch after payment has been successfully received. You will receive tracking information when your order has been handed to the courier, where tracking is available.

Delivery Delays

While we work with our courier to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including courier backlogs, severe weather, public holidays, incorrect/incomplete delivery information, or other unforeseen events.

Vervo™ is not responsible for delays caused by circumstances outside our reasonable control, but this does not limit any rights or remedies you may have under applicable South African law.

If your order is significantly delayed beyond the estimated delivery period, please contact us and we will assist with tracking and resolving the issue with the courier.

Incorrect Delivery Information

Please make sure your delivery address and contact details are correct when placing your order. Delays or additional delivery costs caused by incorrect or incomplete information supplied by the customer may be the customer's responsibility, subject to applicable law.

Lost or Damaged Orders

If your order appears to be lost or arrives damaged, please contact us as soon as possible with your order number and photographs where applicable. We will work with the courier to investigate and resolve the issue.

Nothing in this policy excludes or limits any consumer right that cannot legally be excluded under South African law.

Contact

Vervo™
Email: support.vervo.co.za